Privacy Policy

Privacy Policy

Elite Shine Property Services (“Elite Shine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, schedule services, communicate with us, or otherwise provide us with your information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, service address, information about the services you are interested in, and any other information you choose to provide.

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to:

- Respond to inquiries and provide quotes or estimates.
- Schedule, confirm, and provide requested services.
- Communicate with you regarding appointments, services, payments, and customer support.
- Send service reminders, follow-up communications, special offers, promotions, and other marketing communications when permitted by applicable law and based on the consent you provide.
- Improve our website, services, customer experience, and business operations.
- Maintain business records and comply with legal obligations.
- Protect against fraud, misuse, and security threats.

Text Messages and Email Communications

When you provide your phone number and consent to receive text messages from Elite Shine Property Services, you agree to receive text messages related to your inquiries, quotes, appointments, services, customer support, service reminders, promotions, and special offers, as applicable to the consent you provide.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving marketing text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

When you provide your email address and consent to receive email communications, we may send you service-related communications, updates, promotions, and special offers. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

How We Share Your Information

We may share personal information with trusted service providers and business partners that assist us in operating our business, including website hosting providers, scheduling and customer management platforms, payment processors, email service providers, and text messaging service providers.

We do not sell your personal information.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that assist in delivering our text messaging program.

We may also disclose information when required by law or when we believe disclosure is necessary to protect our rights, property, customers, or others.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and improve our services. You may be able to control the use of cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law.

You may opt out of marketing text messages by replying STOP and unsubscribe from marketing emails by using the unsubscribe link provided in those communications.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Elite Shine Property Services

Email: Info@EliteShineWC.com

Phone: 949-464-7344