1. Information We Collect

We may collect personal information that you voluntarily provide when requesting a quote, scheduling services, contacting us, or completing forms on our website.

• Name


• Email address


• Phone number


• Service address


• Requested services


• Any additional information you voluntarily provide

We may also automatically collect certain technical information including your IP address, browser type, device information, pages visited, and website usage analytics.

2. How We Use Your Information

Your information may be used for legitimate business purposes including:

• Responding to inquiries and providing estimates.


• Scheduling and performing requested services.


• Appointment confirmations and customer support.


• Processing payments and maintaining business records.


• Improving our website and customer experience.


• Sending service reminders, promotions, and marketing communications when permitted by law and with your consent.


• Preventing fraud and protecting the security of our business and customers.


• Complying with applicable legal obligations.

3. Text Messages & Email Communications

By providing your phone number and consenting to receive text messages, you authorize Elite Shine Property Services to send communications related to:

• Quotes and estimates


• Appointment confirmations


• Service reminders


• Customer support


• Special offers and promotions

If you provide your email address and consent to receive email communications, we may send service updates, appointment information, newsletters, promotions, and special offers. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

4. Information Sharing

We may share your information only with trusted third-party providers who assist in operating our business, including:

• Website hosting providers


• Scheduling and CRM platforms


• Payment processors


• Email marketing providers


• SMS communication providers

We may also disclose information if required by law or when necessary to protect our rights, customers, employees, or property.

5. Cookies & Website Technologies

Our website may use cookies, analytics tools, and similar technologies to improve functionality, analyze website traffic, enhance user experience, and support business operations. You may manage cookie preferences through your web browser settings.

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

8. Your Privacy Rights

You may request to:

• Access your personal information.


• Correct inaccurate information.


• Request deletion of eligible personal information.


• Opt out of marketing communications.

Marketing text messages may be stopped by replying STOP. Marketing emails may be discontinued by clicking the unsubscribe link included within each marketing email.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes become effective immediately upon posting to this page unless otherwise stated. The Effective Date at the top of this policy will reflect the most recent revision.

10. Contact Us